Policies at Xtra9ce Wigs and Hair Pieces
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Easy Returns and Exchanges!
We're so confident that we offer a 10 day satisfaction guarantee on every stock lace wig we sell.
STOCK WIGS REFUND POLICY: During the first 10 days, if you are unhappy with your stock lace top wig for any reason, simply let us know and we'll replace your wig to ensure your satisfaction. You can even exchange it for a different hair style and length for a small fee, all other refunds will be issued as STORE CREDIT ONLY. All we ask is that you fill out our return order form and include it with the returned merchandise.
REQUIREMENTS FOR RETURN:
NO application of glue or has been applied to the wig; any glue or tape residue will be rejected.
It is within the first 10 days of receiving your lace top wig.
The excess lace in the front of the wig has not been removed or cut in any way, shape, or form.
You CAN'T return any unit once it has been CUT, GLUED, or PAST TEN DAYS.
CUSTOM MADE WIGS REFUND POLICY: Due to the specialty of the item, all sales are final on ALL custom made wigs. We do not accept delivery of returned products. They will be returned unopened at sender’s expense.
Please take your measurements and other options very carefully. We will make your custom wig according to your exact specifications. We are not responsible if you did not measure properly and your wig does not fit. We are also not responsible for variances in color caused by monitor settings.
ALL OTHER ITEMS: Glues, Wefts, Frontals, and Extensions are non refundable. Exchanges only within 10 days of delivery date.
REFUND PROCESS: All returns must include a completed copy of our Return Order Form. In order to complete a return you must obtain a ROA number; all returns must be preauthorized. Any items returned without a RO number will not be accepted. In order to obtain a RO number and form, you must e-mail firstname.lastname@example.org within 10 days of receipt of your item. Once RO has been authorized you may fill out a copy of our return order from listed above and include it with your merchandise.
*IMPORTANT*: We will NOT process any return package without the Return Order Form and Issued RO Number! We will issue a refund as store credit or exchange for item cost ONLY when a return authorization has been requested within ten (10) days of your receipt of merchandise. Upon return approval, we will e-mail you with a issued store credit coupon code that you may use towards any item(s) available in our store. All Refunds will be issued by either an exchange towards another lace top wig, or store credit that expires within 6 months.
CANCELLATIONS: All cancellations for custom wig orders will be charged a 40% cancellation fee.
All other returns/exchanges must be approved and agreed upon by email to email@example.com, before packages are accepted or will otherwise be denied at the owners expense.
Returned packages must be accompanied by a copy of the original invoice and must be returned in the
original condition. Product must be in the original packaging with all netting and tags in place. We will not accept merchandise that has been altered / worn (brushed, combed, picked, cut, or washed) in any way